Guide · No enquiries

Website not getting enquiries? Seven causes and how to check each one

People find your site and leave without calling or filling in the form. It is almost always one of seven things, and most of them take minutes to spot.

Run the free audit Get it fixed

The short answer

Seven things decide whether a visit becomes an enquiry

  1. Visits
  2. 01 One-tap contact Audit checks
  3. 02 Speed on a phone Audit checks
  4. 03 Phone layout Audit checks
  5. 04 Google basics Audit checks
  6. 05 "Not secure" Audit checks
  7. 06 Form delivery You test
  8. 07 A reason to choose you You test
  9. Enquiries

A small business website that gets visits but no enquiries usually fails on one of seven things: getting in touch in one tap, speed on a phone, a layout made for phones, Google basics, a security warning, a form that goes nowhere, or no reason to choose you. Our free audit checks the first five in about 30 seconds. The last two you can test yourself in five minutes, and this page shows how.

01 · Usual causes
7
02 · Checks in the audit
15
03 · To your score
~30 s
04 · Fix plan by email
1 working day

The audit and the fix plan are free, with no obligation. If you want us to fix what it finds, you get a fixed price first.

Seven causes

Why visitors leave without getting in touch

  1. 01/07

    Nobody can reach you in one tap

    On a phone, people call, message or tap a button. A number shown as an image, a form at the bottom of one page, or no call button at all sends them back to Google, where the next business is one tap away.

    Check it nowOpen your site on your phone and try to call you from the first screen, without scrolling.

    The free audit checks this
  2. 02/07

    It is slow on a phone

    A page that takes several seconds to show anything loses people before they read a word. Heavy photos, too many plugins and slow hosting are the usual reasons.

    Check it nowOpen your home page on your phone over mobile data, not Wi-Fi, and count until you can read it.

    The free audit checks this
  3. 03/07

    It was made for a desktop screen

    Tiny text, buttons too close together and pages that scroll sideways make people pinch and zoom, then give up. Many visitors will only ever see your site on a phone.

    Check it nowRead your services page on your phone without zooming in. If you have to zoom, so does every visitor.

    The free audit checks this
  4. 04/07

    Google cannot tell what the page is for

    A missing or vague page title, no description, several main headings or none, and images without descriptions make it hard for Google to show the page for the searches that bring buyers.

    Check it nowSearch Google for your service and your town. If your own pages do not come up, start here.

    The free audit checks this
  5. 05/07

    The browser says "Not secure"

    Without HTTPS, browsers warn people before they type into your form. Few people send their name and number to a page that says it is not safe.

    Check it nowLook at the address bar on your site. A padlock or "https://" is good; "Not secure" needs fixing today.

    The free audit checks this
  6. 06/07

    The form goes nowhere

    The form says "thank you", but the email lands in spam, in an old inbox nobody reads, or nowhere at all. This one is common and invisible: everything looks fine from the outside.

    Check it nowSend yourself a test enquiry from your phone. Note where it arrives and how long it takes.

    Test this yourself
  7. 07/07

    Nothing tells them why you

    No prices or "from" prices, no real photos of your work, no reviews, no list of the areas you cover, and no clear next step. People compare three sites and contact the one that answers their questions.

    Check it nowAsk a friend to find, in ten seconds, what you do, where, roughly what it costs and how to book.

    Test this yourself

What the free audit checks

Fifteen checks in four groups, in about 30 seconds

Enter your website address, your name and your email. You see your score straight away, and a developer emails you a plain-English fix plan within one working day.

Security 2

HTTPS, and whether the site tells browsers to always use it (HSTS).

  • Secure connection (HTTPS)
  • HTTPS enforced

Speed 3

How fast the server answers, how heavy the page is, and whether it is sent compressed.

  • Server response time
  • Page weight
  • Compression

Google basics 6

Page title, description, one main heading, canonical link, image descriptions and the page language.

  • Page title
  • Meta description
  • Main heading (H1)
  • Canonical URL
  • Image descriptions
  • Page language

Getting in touch 4

Set up for phones, a share image, a site icon, and a form, call, email or WhatsApp link a visitor can use.

  • Mobile-friendly setup
  • Social sharing preview
  • Browser icon (favicon)
  • Easy way to contact you

Run the free audit

If you want it fixed

Fixed, at a price agreed first

  • Website Fix & Speed-up

    From $249. Starts from your audit: speed, security, broken forms, links and phone layout, and Google basics, with a before-and-after report. Done in 5 to 7 working days.

  • Website Care Plan

    $49 a month. Updates, weekly backups, uptime alerts, a monthly security scan and an hour of small changes, so it stays fixed.

  • When a fix is not enough

    A Business Website from $1,999: custom-coded, loads in about a second, with booking or enquiry forms and full on-page SEO. About 4 weeks.

See every package

Process · first call to launch

How We Work

A transparent process from first call to long-term support.

Start Your Project
  1. Day 1 · a call

    Discovery

    We clarify scope, constraints and success criteria together — no sales scripts.

  2. Day 3 · written quote

    Proposal & Roadmap

    A clear estimate with milestones, honest timelines and zero surprises.

  3. Every week · a demo

    Build & Demo

    Clean architecture, automated checks and regular demos while we build.

    Build, demo, adjust — every week
  4. Launch · and after

    Launch & Support

    We deploy, monitor and keep improving what we built — long after launch.

FAQ · 06

Questions about a website with no enquiries

What owners ask before they change anything.

Ask us anything else

Usually one of seven things: no way to get in touch in one tap, a slow page on phones, a layout made for desktops, weak Google basics, a "Not secure" warning, a form that does not deliver, or nothing that tells people why they should choose you. The first five show up in our free audit; the last two you can test yourself in a few minutes.

Yes. The audit and the developer's fix plan cost nothing and come with no obligation. If you want us to fix what it finds, we quote that separately first.

Send yourself a test enquiry from your phone and check where it arrives and how long it takes. If it lands in spam or never arrives, the form needs fixing. Our audit can see that a form exists, but only a real test shows it delivers.

Fix it if the site is reasonably modern and the problems are speed, security, forms or Google basics. Rebuild it if it cannot be made to work well on phones, or if every change breaks something else. The fix plan from the audit tells you which applies to your site.

Fixes to speed, security, phone layout and forms take effect as soon as they go live. Changes to how Google shows your pages take longer, usually weeks, and nobody can promise a position on Google.

Not for the audit: it reads your public pages the way a browser and Google do. For a fix we need admin or hosting access, which you give us once you have agreed the written quote.

Find out which of the seven it is

Run the free audit on your website. You see the score in about 30 seconds and get a developer's fix plan within one working day.

Run the free audit Get it fixed

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